Return & Refund Policy
At Eco Cruise, your satisfaction is our priority. If you are not fully satisfied with your purchase, please review our policy below:
Returns
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You may request a return within 7 days of the delivery date.
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Eligible products must be:
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Unused and in the same condition as you received them.
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In original packaging, including all tags, manuals, accessories and invoice/bill.
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To initiate a return, please email us at info@eccruise.com or call us at +91 84000 03850 with your order number and reason for return.
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We will reply with return instructions.
Non-Returnable Items
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Products that are used, damaged by the customer, or missing components.
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Products returned without original packaging or proof of purchase.
Refunds
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Once your return is received and inspected, we will notify you via email or phone about the approval or rejection of your refund.
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If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 working days.
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Shipping or COD (Cash on Delivery) charges, if applicable, are non-refundable.
Exchanges
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Defective or damaged products upon arrival may be exchanged for the same item.
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Please contact us within 48 hours of delivery if your product is faulty or damaged, with pictures if possible.
Cancellations
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Orders can be cancelled before they are shipped. Please call or email our support team promptly for cancellations.
Contact Us
If you have questions about this Return & Refund Policy, contact us at:
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Email: info@eccruise.com
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Phone: +91 84000 03850
Effective Date: 01 January 2025
